There’s no need to explain why a vehicle requires service. Every car owner knows the importance of regularly changing technical fluids, performing service replacement of parts and filters, seasonal diagnostics, and, of course, various repairs. Much depends on the quality of service. Sometimes, in pursuit of savings, drivers service their cars at “garage” workshops or with “home-made” mechanics without the necessary knowledge and equipment. As a result, such maintenance or repairs result not in savings, but in additional costs.
As for service at comprehensive service stations, here too, a very differentiated approach is required. The fact is that not every auto repair shop has all the necessary parameters to ensure high-quality customer service. Of course, official service centers are not considered questionable, but due to the high cost of services, car owners “run away” from them immediately after the warranty expires. This is where the question of finding a full-fledged workshop arises, where the car will be serviced in the future.
Let’s consider the criteria identified by professionals that a good auto service center must meet.
1. Comprehensive service
Yes, today there are workshops that specialize in “narrow” types of work, for example, they carry out only engine or body repairs. However, comprehensive auto repair shops, where all types of diagnostics and repairs can be performed, are becoming increasingly popular. This is convenient – regardless of the complexity and specifics of the situation, the car owner will always know where to go. The list of comprehensive services must necessarily include all types of diagnostics, tire fitting, wheel alignment, body work and, of course, repair of any vehicle system. Parts and consumables, any technical fluids should be sold on site (or delivered very quickly). Many modern repair shops offer a towing service, which is also a good sign.
2. Price transparency, receipts
A reputable repair shop should have a price list for all services and parts. If the mechanic himself quotes the prices, be wary! The vehicle owner should always be able to familiarize himself with the cost and estimated duration of each type of work that will be performed in advance. All this should be indicated in the online price list and at the auto repair shop itself. Naturally, the car owner has the right to request a receipt after the work is completed.
3. Customer service
Unlike an official service center, a “free” auto repair shop does not need to retain customers with warranties. A completely different approach is needed here, so that people will want to come to this particular repair shop again. Customer service is crucial in this situation, as many are willing to pay a little more to have everything explained to them and to be treated courteously and politely. However, if the mechanics, accountant, or dispatcher, for example, are rude or avoid conversation, even a reasonable price and top-notch equipment will be difficult to retain!
4. Mandatory availability of legal documentation
Any auto repair shop must meet certain standards, have a license to operate, and certificates of technical compliance for equipment and parts. A warranty must be provided for all work and parts so that the client can be confident in quality and protection. Any mechanic performing repairs must have the appropriate training certificates. Even if all these documents are not posted on a stand in an accessible place, they must be presented to the client upon first request.
5. Modern equipment, cleanliness, and speed of service
Naturally, the quality and speed of service are very important. Repair bays should be bright and clean, and the technicians should be neat and tidy, working carefully and quickly. Customers should be able to walk around and see their car being repaired, and they should be able to talk to the technician. Not allowing car owners into the service area deters over 80% of potential customers. This is a proven fact.
Finding a service station is a responsible matter. When choosing a service center to service your car, you need to be especially vigilant, as this directly impacts the comfort and longevity of your vehicle. A good auto repair shop will be happy to cooperate on a contractual basis, offer assistance with any issue, and will accommodate customers in difficult situations. Many reputable auto repair shops offer discounts and promotions, striving to retain customers in every way possible.
REMEMBER: You can always contact our auto repair shop, where we will be happy to provide professional technical assistance for your car. You can also schedule a scheduled technical inspection with us! Please check out our car repair and diagnostic services.
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VEBER-AUTO Car Service
194044, St. Petersburg
Neyshlotsky Lane, Building 5, Block 3
District: Vyborgsky
Metro: Vyborgskaya – 800 m.
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Open seven days a week, from 9:00 to 21:00.
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sto@veberauto.ru
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8 (812) 321-00-00
